PillarPoint – Privacy Policy

This Privacy Policy explains how PillarPoint collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing our website, submitting an enquiry, or engaging our services, you consent to this Policy.
1. Information We Collect
We may collect personal information including, but not limited to:
  • Name, email address, phone number, and business contact details;
  • Project information, drawings, contracts, and related documentation provided to us;
  • Billing, invoicing, and payment information;
  • Records of correspondence between you and PillarPoint;
  • Technical and usage data from our website (cookies, analytics, IP addresses, and device details).
We only collect information necessary to provide services, meet compliance obligations, or improve our business operations.
2. How We Collect Information
Information is collected directly when you:
  • Submit enquiries or forms through our website;
  • Contact us by email, phone, or in person;
  • Engage our consulting services and provide project data;
  • Visit our website (via cookies and analytics).
We may also collect information indirectly through:
  • Publicly available records;
  • Trusted third-party providers (such as cloud hosting, analytics, or invoicing platforms).
3. Use of Information
Your information will be used strictly for business purposes, including:
  • Delivering consulting and advisory services;
  • Preparing estimates, BOQs, contracts, and project documentation;
  • Managing communications and client relationships;
  • Processing accounts, invoices, and payments;
  • Maintaining business records and compliance obligations;
  • Monitoring website performance and improving user experience.
We do not sell, rent, or trade your personal information to third parties under any circumstances.
4. Disclosure of Information
Your information may be disclosed to:
  • Subcontractors, consultants, or service providers engaged to support your project (only where necessary and relevant);
  • IT, cloud hosting, analytics, and accounting providers that support our operations;
  • Government, regulatory, or enforcement bodies where required by law;
  • Any other party with your explicit consent.
Where third parties are engaged, PillarPoint requires them to maintain data security in line with the Australian Privacy Principles.
5. Data Security
We apply reasonable and industry-standard measures to protect personal information, including:
  • Encrypted communications and secure cloud storage;
  • Access restricted to authorised staff only;
  • Physical and electronic safeguards against misuse, interference, loss, or unauthorised access.
However, no system is guaranteed secure, and PillarPoint accepts no liability for unauthorised access, hacking, or data breaches that occur beyond our reasonable control. By engaging our services, you acknowledge and accept these inherent risks.
6. Client Responsibilities
You agree to:
  • Provide accurate and lawful information only;
  • Not transmit highly sensitive personal data unless strictly required for the engagement;
  • Inform PillarPoint promptly of any errors, updates, or corrections to your information.
PillarPoint reserves the right to refuse service or terminate an engagement where false, misleading, or unlawful information is provided.
7. Access & Correction
You may request access to personal information we hold about you, or request corrections where it is inaccurate, incomplete, or outdated. Requests must be submitted in writing to enquiries@pillarpoint.com.au. PillarPoint will respond within a reasonable timeframe, subject to verification of your identity.
8. Cookies & Analytics
Our website uses cookies and analytics to improve functionality and track performance. Data collected may include your IP address, browser type, and site usage. You may disable cookies in your browser, but some site features may not function as intended.
9. Overseas Disclosure
While PillarPoint is based in Australia, certain service providers (e.g., cloud storage or analytics) may store or process data overseas. Where this occurs, we take steps to ensure your information remains protected, but we cannot guarantee compliance with laws outside of Australia.
10. Complaints
If you believe PillarPoint has breached the Privacy Act or the Australian Privacy Principles, please contact us immediately at enquiries@pillarpoint.com.au. We will investigate and respond promptly. If you remain dissatisfied, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Updates to This Policy
PillarPoint reserves the right to update or amend this Privacy Policy at any time, without prior notice, to reflect changes in law, business practices, or technology. The current version will always be available on our website. Continued use of our site or services constitutes acceptance of the latest version.